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Terms and Conditions

This is a convenience translation; only the German version is legally binding. In the event of any discrepancy between this translation and the German version, the German version prevails.

1. The key points in brief

  • Amavi is an entertainment platform. All profiles you see and write with are fictional characters operated by us. They are not real people.
  • You never chat with other users. In this app there is no contact between real users, no mutual visibility and no arranging of real meetings.
  • No real relationship comes about, and meeting in person is not part of the service. If that is what you are looking for, this is the wrong place.
  • You buy stars to send messages and, in the web app, to unlock pictures. They are not money, cannot be paid out and cannot be transferred to third parties.
  • If you send a profile a picture with a price in the web app and the profile opens it, you receive a star credit. It is a bonus within the app, not earnings, and can no more be paid out than purchased stars.
  • Subscriptions unlock additional functions for their term, for example seeing who likes you. They renew automatically until you cancel; you can cancel at any time with effect from the end of the current period.
  • Use is only permitted from the age of 18.

2. Provider and scope

The provider of the app “Amavi” is:



represented by
Register court: , No.
VAT ID:
Email:

These terms apply to the use of the app and all services offered in it, and likewise to the web app at app.amavi.dating. Deviating terms of users do not apply. The privacy policy additionally applies to the processing of personal data, and the cancellation policy additionally applies to the purchase of stars and subscriptions.

3. What Amavi is — and what it is not

3.1 Entertainment with fictional profiles

Amavi is an entertainment service. All profiles in the app — in the deck, in the likes and in the chats — are fictional profiles operated by us. They are not real people. The pictures and details of these profiles are part of the fiction.

The profiles play their role throughout. What a profile says about itself in a conversation — including in response to the question whether it is a real person — is part of that role. It does not change the fact that every profile in this app is fictional.

3.2 No contact between users

There is no way in the app to get in contact with other real users. Your profile and your pictures are not shown to other users. This is not just a rule but is technically ensured: the system only allows conversations between you and the profiles of the app.

3.3 No matchmaking

Amavi is not a matchmaking agency and not a contact exchange. No meeting, no relationship and no contact with a real person is owed or held out. A “match” is a game element within the entertainment.

3.4 Moderation in the name of profiles

In individual cases — for example for quality assurance or in the event of a malfunction — staff may send messages in the name of a profile. Even then, there is no real person behind the profile who wants to get to know you.

3.5 No pornographic pictures

The app does not show or sell pornographic pictures. Pictures of the profiles are classified before publication; anything recognised as explicit is neither shown nor offered.

3.6 Erotic conversations

Erotic conversations are a feature of the web app (app.amavi.dating): there, conversations with the profiles can become erotic. We switch the feature on or off and set after how many of your messages a conversation can become erotic at the earliest. There is no separate consent required for this; if you do not want erotic conversations, write to us at and we will exclude your account from them.

The feature is open to adults only. We can switch it off at any time, generally or for individual accounts, for example if there are indications of minority or in the event of violations of section 7; there is no entitlement to this feature.

Whether a conversation has become erotic is classified automatically by the system; details are in the privacy policy. Hard limits apply here too: no content relating to minors, no incest, no animals, no violence without consent, no real persons.

4. Account, conclusion of contract, minimum age

Use requires an account. You create it with an email address and a password, or you sign in with your Google or Facebook account and, where offered, with your Apple Account. The user agreement is concluded when you confirm these terms and complete the registration.

  • Use is only permitted from the age of 18. You enter your date of birth when setting up your profile; a date under eighteen years cannot be selected.
  • An account is personal. It may not be passed on, sold or shared.
  • Your details must be accurate. Keep your password secret.
  • Multiple accounts of the same person are not permitted.

The basic use of the app is free of charge. The number of likes and dislikes per day is limited. The limit depends on how you use the app and is shown to you when you reach it. Only the stars, the functions paid for with them and the subscriptions (section 5.8) are subject to a charge.

5. Stars, diamonds, subscriptions and purchases

5.1 What stars are

Stars are purely a unit of account within the app. They are not legal tender, not e-money and not a cryptocurrency. By buying stars you acquire the right to use paid functions of the app to the corresponding extent.

5.2 What stars are spent on

  • Sending a message or a picture to a profile. The price of a message depends on its length; the price of a picture is fixed. Both are shown to you before sending. The first message in a new conversation is free of charge — this applies to one text or one picture without a price, not both.
  • Unlocking a picture (in the web app, section 5.3). The price is shown before unlocking. Unlocked pictures remain unlocked.
  • Sending a gift. The price is shown before sending.
  • Friend request to a profile. We decide whether the request is accepted. The price is charged for the request, not for its acceptance.
  • Changing your location. After registration, every change of your location costs stars. The price is shown to you beforehand. Profiles you have already seen keep their location.
  • Extra likes or dislikes for the day. Once your daily allowance is used up, you can buy more. The price is shown to you beforehand.

Diamonds are a second unit that you receive through use, for example via the daily bonus. They can be exchanged for stars. The same applies to them as to stars.

You can spin the wheel of fortune free of charge. After each spin you can only spin again after a waiting time; the app shows you when. Spinning costs neither stars nor money. You can win diamonds or stars; a blank is also possible. Which field comes up is decided by chance; we set the weighting of the fields and may change it. We credit the win immediately. Stars and diamonds you win are subject to the same rules as all others (sections 5.1 and 5.5). There is no entitlement to a particular win or to us offering the wheel of fortune.

5.3 What is sold when a picture is unlocked

Unlocking pictures of the profiles with stars is a feature of the web app (app.amavi.dating).

The pictures of the profiles are licensed photos from a picture agency. The rights in them lie with the respective rights holders; we do not grant you any right of use in them. What you pay for is permanent access to this picture within the web app — nothing more and nothing less. Use outside Amavi is not the subject of the contract.

5.4 Purchase and prices

You buy stars in packages: in the app via the Google Play Store or in the web app at app.amavi.dating via PayPal. All prices include value added tax.

  • In the Google Play Store you buy the stars from Google: the seller and your contractual partner for the purchase is Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland. The price shown by Google Play before the purchase applies. Google bills it, collects it via your Google account and remits the VAT. The Google Play Terms of Service apply to the purchase, the payment, refunds and withdrawal. We do not receive any payment data from Google. After the purchase receipt has been successfully verified, we credit the stars to your account; we provide the services you pay for with them in the app under these terms.
  • In the web app you buy the stars from us; we are your seller. The price shown by the web app before the purchase applies. Payment is made via PayPal: we redirect you to PayPal, you authorise the payment there and then return to the web app. We do not receive any bank or card details. The stars are credited as soon as PayPal reports the payment as completed; if PayPal is still reviewing a payment, this only happens afterwards.

After the credit you receive a confirmation of the contract by email.

The price of the same package may differ depending on the purchase channel. The price shown to you on the respective purchase channel before the purchase is decisive.

5.5 No right to payout

There is no right to payout, exchange back into money or transfer to third parties. Stars and diamonds have no value outside the app and cannot be traded. Unused stars do not expire as long as your account exists.

5.6 If something goes wrong

If a paid function is not provided for a reason for which we are responsible, we credit the stars back. Every booking can be traced in your account history. You request refunds for a star purchase via Google Play from Google; the Google Play refund policies apply. If Google refunds such a purchase, we may debit the corresponding stars.

If a payment via PayPal is refunded or reversed — for example via PayPal's buyer protection, a chargeback with your bank or card provider, or a dispute — we debit the corresponding stars, even if you have already spent them. In the case of a partial refund we debit the stars proportionately, rounded up to whole stars; we add up several partial refunds for one purchase.

A negative balance resulting from a reversal is offset against the next purchase.

5.7 Prices for your pictures and star credit

Prices for your pictures and the star credit are features of the web app (app.amavi.dating); everything in this section refers to it.

When you send a profile a picture in the chat, you can set a price for it. It must lie within the range shown to you before sending. For pictures in your profile you can likewise decide whether they are freely visible or need to be unlocked. Your main picture is always freely visible. A picture with a price always costs the displayed price for sending a picture; the free first message does not apply to it.

The first picture in a conversation is free for the profile if it is not a nude picture. Whether a picture counts as a nude picture is determined by our automated image check; you see the result before sending. If the first picture is a nude picture, you set a price as for any further picture.

Whether a profile opens a picture with a price is decided by us according to fixed rules, including the level of the price and whether you unlock the profile's pictures in this conversation yourself. There is no entitlement to a picture being opened. Whatever reason a profile gives in the conversation is part of the entertainment.

If the profile opens your picture, we credit you, in stars, the share of the price that was shown to you before sending. These stars are subject to the same rules as purchased ones (sections 5.1 and 5.5): they are not money and can neither be paid out nor transferred. The credit is not remuneration for your picture. You do not sell a picture, you grant nobody any rights to it, and no contract for services or employment arises.

If the picture is not opened, there is no credit. The price for sending is not refunded in that case, since the sending has been performed.

We may change the range and the share for future pictures. For a picture already sent, the values shown at the time of sending apply.

Credits that arose from a breach of section 7 — for example for pictures you hold no rights to, via multiple accounts or by automated means — may be reversed.

5.8 Subscriptions

In addition to stars, we offer subscriptions. A subscription unlocks certain functions of the app for its term. There are two kinds:

  • Tiers such as “Amavi Plus”. A tier comprises several functions, for example seeing who has liked, poked or visited you, dictating messages and more likes and dislikes per day. You can have at most one tier at a time.
  • Add-ons such as “See likes”. An add-on unlocks individual functions. You can subscribe to each add-on once; you cannot additionally take out an add-on whose functions are already included in your current tier. If you take out a tier while an add-on is running, the add-on continues as a separate contract until you cancel it.

Which subscriptions exist, what they include and what they cost is shown to you by the app before you take one out. Stars are not included in a subscription: whatever costs stars (section 5.2) still costs them with a subscription.

What you take out stays as it is. The functions and the price of your subscription are fixed when you take it out and apply for its entire term, including renewals. If we later change an offer, this applies only to new subscriptions. We may also unlock a newly added function for running subscriptions; there is no entitlement to this. We do not increase the price of a running subscription.

5.9 Taking out a subscription, price and payment

You take out a subscription:

  • in the Android app via Google Play. You then buy the subscription from Google: the seller and your contractual partner for the purchase is Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland. The price shown by Google Play before the purchase applies. Google bills, collects the price via your Google account and remits the VAT. The Google Play Terms of Service apply to the purchase, the payment, refunds, withdrawal and cancellation. We unlock the functions of the subscription under these terms as long as Google reports the subscription to us as paid. We do not receive any payment data from Google.
  • in the web app at app.amavi.dating with PayPal or – where offered – by credit card. The web app shows you which payment methods are available before you subscribe. There we are your contractual partner and seller, and the price shown by the web app before you subscribe applies. With PayPal you agree to recurring payments at PayPal; PayPal then collects the price for each period. With a credit card you enter your card details in the payment window of Micropayment GmbH, Scharnweberstraße 69, 12587 Berlin, Germany, and confirm the first payment there. micropayment is a technical payment service provider working on our behalf: it receives the card details and forwards the payment to the bank that settles card payments for us; the amount goes from your card to us. We charge the following payments for each new period to the same card via micropayment, without you confirming each one. We do not receive any bank or card details.

Before you subscribe we show you the name, price and term of the subscription. In the web app you subscribe with “Subscribe with obligation to pay” and then authorise the payment at PayPal or micropayment; in the app you confirm the purchase in Google Play. The functions are unlocked as soon as the first payment has been confirmed. You then receive a confirmation of the contract by email.

All running subscriptions of an account use the same payment method: if you have a subscription, you can only take out further subscriptions via the same method.

The price is due in advance for each period and is charged at its start. All prices are final prices including statutory VAT. The price of the same subscription may differ depending on the payment method; the price shown to you before you subscribe is decisive.

5.10 Term, renewal and cancellation

A subscription runs for the term you choose when you take it out, for example one month (period). It renews automatically for the same term each time unless you cancel it.

You can cancel a subscription at any time without notice with effect from the end of the current period. Until then its functions remain unlocked; afterwards nothing more is charged. The period already paid for is not refunded proportionately on cancellation. A tier and add-ons are separate contracts and are cancelled individually.

How to cancel:

  • Google Play: in Google Play under Payments & subscriptions → Subscriptions. In the Android app the “My subscription” page takes you there. Because Google is your contractual partner for the purchase, you cancel there; we ourselves cannot cancel a Google Play subscription for you.
  • PayPal and – where offered – credit card: in the web app on the “My subscription” page with “Cancel subscription” and the confirmation “Cancel now”. You can also end a PayPal subscription in your PayPal account under Automatic payments; this has the same effect as a cancellation.
  • By email to : we then cancel subscriptions via PayPal and credit card for you with effect from the end of the current period.
  • On our website: you can also cancel subscriptions via PayPal and credit card on the page amavi.dating/en/cancel using “Cancel contracts here”.

We confirm every cancellation by email, stating the day on which the subscription ends, as soon as we have it; we learn of a cancellation in Google Play via Google.

5.11 Payment problems, refunds and chargebacks

If a charge fails, the following applies depending on the payment method:

  • Credit card (where offered): We try again after two days, up to three times in total. During that time the functions remain unlocked, for at most four days beyond the end of the paid period. If the third attempt also fails, the subscription ends and we send you an email.
  • PayPal: PayPal tries again according to its rules. The functions remain unlocked until three days after the end of the paid period. If PayPal suspends the payment agreement, they are blocked immediately.
  • Google Play: Google tries again according to its rules. During a grace period at Google the functions remain unlocked, during a hold of the subscription at Google they do not. If the subscription ends at Google, it also ends with us.

If a subscription payment is reversed — for example via your bank, your card issuer or a dispute at PayPal —, the subscription ends immediately and its functions are blocked; we then also cancel a PayPal subscription at PayPal. You request refunds for a Google Play subscription from Google; the Google Play refund policies apply. If Google Play refunds a subscription payment, the subscription ends as soon as Google informs us of this. If PayPal or micropayment refund a payment without it being reversed, the subscription continues. Stars are neither credited nor debited because of a subscription.

5.12 Subscription and account

A subscription is a separate contract alongside the user agreement. Its functions apply only in your account and cannot be transferred.

What happens to a running subscription when you delete your account is explained on our page “Delete account and data” (amavi.dating/en/konto-loeschen). If a subscription continues after the deletion, you can cancel it even without an account at any time with effect from the end of the current period: a Google Play subscription in Google Play, a PayPal subscription in your PayPal account or by email to , a credit card subscription by email to ; PayPal and credit card subscriptions also on amavi.dating/en/cancel. The functions of a subscription cannot be used without an account.

6. Right of withdrawal

As a consumer you have the right to withdraw from the contract within fourteen days without giving any reason. The details and the model withdrawal form can be found in the cancellation policy. You can also withdraw from a contract with us online, using the “Withdraw from contract” button on our page amavi.dating/en/cancel.

The purchase of stars in the web app concerns digital content that is provided immediately. The right of withdrawal expires early if you expressly consent to us beginning performance immediately, confirm your knowledge that you thereby lose your right of withdrawal, and we have provided you with a confirmation of the contract on a durable medium (Section 356(6) of the German Civil Code, BGB). We ask for both before every purchase; the confirmation is sent to you by email immediately after the credit. For a star purchase via Google Play, Google is your contractual partner for the purchase; withdrawal and refunds are then governed by the Google Play Terms of Service.

A subscription unlocks functions of the app immediately after the first payment. For a subscription in the web app, the right of withdrawal expires early under the same three conditions as for stars (Section 356(6) BGB). We ask for the consent and the confirmation of your knowledge with a checkbox before every subscription; we send you the confirmation of the contract by email after the first payment. For a subscription via Google Play, Google is your contractual partner for the purchase; withdrawal and refunds are then governed by the Google Play Terms of Service. The details can be found in the cancellation policy.

7. Your obligations and prohibited content

Rules apply to the use of the app. The following are prohibited in particular:

  • content that sexualises minors, and any request for such content;
  • depictions of violence, calls to commit criminal offences, incitement to hatred, threats;
  • uploading pictures to which you hold no rights, or pictures of other persons without their consent;
  • giving false identities, pretending to be someone else;
  • advertising, redirecting to other services, commercial use without our consent;
  • attempts to manipulate the app, change the star balance, circumvent security measures, read out data automatically or reverse-engineer the app;
  • attempts to make the profiles produce prohibited content.

In the event of violations we may remove content, restrict functions or block the account. In doing so we choose the mildest suitable measure and inform you of the decision; you can challenge it (see section 9).

8. Your content and rights of use

The rights to your texts and pictures remain with you. So that we can operate the app, you grant us the right to store this content to the extent necessary, to process it technically — for example to adjust size and format — and to display it to you. This right is limited to operating the service and ends when the content is deleted.

Your pictures are not shown to other users. Setting a price for a picture in the web app does not change your rights (see section 5.7). We review free texts in your profile before they are displayed; if they do not comply with these terms, we do not display them.

The content of the profiles — pictures, texts, names — may not be used, copied or distributed outside the app.

9. Reporting, blocking and moderation

9.1 Reporting

You can report any profile, any conversation and any individual message via the app, as well as via . When reporting, you choose a category, can describe the issue and decide whether the conversation history is sent along.

9.2 Handling and reasoned decision

We review every report. A human being decides on reports by users. You receive a notification with a statement of reasons: what was decided, what the decision is based on and what follows from it. This complies with the requirements of the Digital Services Act.

9.2a Automated checks

Some checks run automatically, without a human deciding beforehand:

  • Pictures: Uploaded photos and pictures in the chat are automatically checked before publication for depictions of child sexual abuse and for inadmissible content. A picture that fails the check or could not be checked is not published. If abuse material is suspected, the picture is secured and a human being reviews the case; where the law requires it, we report it to the competent authorities. We also use artificial intelligence to check pictures; which service providers are involved is set out in the privacy policy.
  • Profile texts: Profile texts are automatically checked for contact details and inadmissible content before publication.
  • Messages to profiles: Indications that a user is a minor end the conversation. If there are indications of a crisis (for example suicidal thoughts, self-harm or violence), the profile does not reply and you cannot write to it in this conversation for 24 hours; the app shows you this; shortly afterwards the Amavi Team writes to you in a separate conversation with support services, and for 24 hours no profile writes to you on its own initiative. Repeated attempts to exchange contact details or to lure users to other services may block the account automatically. In all these cases a report is also sent to our team.
  • Erotic conversations: Whether a conversation has become erotic is classified automatically by the system. Every reply in such a conversation is checked before it is sent for sexual content relating to minors; if the check flags it or cannot take place, the reply is not sent.

You can contact to challenge any automated measure. A human being will then review the case again and inform you of the result with a statement of reasons.

9.3 Complaint

If you do not agree with the decision, you can lodge a complaint within six months of the notification. The complaint is reviewed again, not by the person who made the first decision. We also inform you of the outcome of the complaint. Independently of this, you may take legal action; you may also turn to an out-of-court dispute settlement body under Art. 21 DSA.

9.4 Blocking

You can block any profile. A blocked profile no longer appears in your deck and no longer writes to you.

10. Availability and changes to the service

We endeavour to ensure continuous operation but do not owe any particular availability. Maintenance, malfunctions and outages at upstream providers may lead to interruptions. We announce maintenance where possible.

We may further develop the service and change or discontinue functions. In the case of changes that significantly disadvantage you, we inform you in advance and you can terminate the contract. In this case we refund stars already bought but not yet used proportionately on request.

11. Term, termination, deletion

The contract runs for an indefinite period. You can terminate it at any time without notice by deleting your account in the app (Profile → Delete account) or by sending us a message to . We can terminate with fourteen days' notice. The right of both parties to terminate for good cause — for example in the event of serious or repeated violations of section 7 — remains unaffected.

A subscription is a separate contract with its own term. Section 5.10 applies to its cancellation, section 5.12 to its relationship with the deletion of your account.

When the contract ends, your profile, your pictures and your conversations are deleted, as are your balance and the account ledger. We keep purchase receipts and receipts for subscription payments without any link to your account for as long as commercial and tax law requires; they are not used for anything else. For a subscription that is still running at the time of deletion or ended in the twelve months before, we keep information that allows us to attribute it to you until twelve months after its end. Further details can be found in the privacy policy and on the page “Delete account and data”.

12. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body and health. In the case of simple negligence we are only liable for breach of an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may rely, and limited in amount to the damage that is typical for the contract and foreseeable. Liability under the German Product Liability Act remains unaffected.

The messages of the profiles are part of an entertainment service. They may be inaccurate, inappropriate or contradictory. They do not constitute advice — in particular not medical, psychological, legal or financial advice. Do not rely on them.

If you are not feeling well, turn to a human being: the German crisis line Telefonseelsorge can be reached free of charge around the clock at 0800 111 0 111 and 0800 111 0 222.

13. Dispute resolution

For disputes about moderation decisions, the procedure under Art. 21 DSA is also available.

14. Final provisions

German law applies. If you are a consumer, the mandatory protective provisions of the state in which you have your habitual residence also apply. Place of jurisdiction is, to the extent permitted, .

We may change these terms. We inform you of changes at least 30 days in advance in the app or by email. In this case you can terminate the contract until the change takes effect.

Should a provision be invalid, the remainder of the contract remains valid.